Question 1

How long will it take for my order to arrive?

Accepted Answer

LOCALLY: Once your order is made, please allow 1 hour for processing and production time excluding weekends and holidays. Once your order is ready, you will receive an email/SMS notification that it is ready to be pickup/delivered. Once processed you will also receive a scheduled time between business hours.

Question 2

Do you ship internationally?

Accepted Answer

Internationally: No
Family Islands: Yes, All of our divas can get it! We ship to the Family Islands.

Question 3

How will we know our order will be ready for pickup/delivery?

Accepted Answer

Once your order is ready and processed, you will reseive an email/SMS confirming that its ready.

Question 4

Can I order online and pick up in store?

Accepted Answer

Yes, but our products are shipped directly from our warehouse and therefore,this option is based on availability in store.

Question 5

How can I purchase?

Accepted Answer

1. Select product
2. Add to Cart
3. Check- Out
4. Apply Personal Info
5. Payment Method (Manual)
6. Check Out

Question 6

Which payment methods do you accept?

Accepted Answer

We are accepting:
Cash Payment 
Credit and Debit Card
Island Luck
Bank Transfer 
PayPal

Question 7

What is your return/exchange/cancellation policy?

Accepted Answer

Refunds
There are ASOLUTLY no refunds on the product(s)/service(s) purchased. Carefully select your product/service and ask us tons of questions before confirming your order.
 
Exchanges are subject to approval and a 10% restocking fee will be charged. Customers from the Family Islands pay the return shipping fee to have the unused and unworn item exchanged. Exchanges are turned into store Credit torwards your next purchase.
 
Cancellation
Unfortunately once an order as been placed we are unable to make modifications to the order, including cancellations.

Question 8

Are the courses accredited?

Accepted Answer

No, All the courses are not accredited at the moment.

Question 9

Are the classes day or evening?

Accepted Answer

Both!!! We arranged the classes to be by appointment only and we are super excited to get started.

Question 10

What's the age limit for nail courses?

Accepted Answer

You have to be 16 and older to start classes.

Question 11

Do I have to be trained in nails already?

Accepted Answer

No not at all, we have beginner classes everyone is welcome!

Question 12

Can I train with you guys if I'm overseas?

Accepted Answer

Yes! Virtual lessons are available to everyone who want to learn.

Frequently asked questions